Tech Specialist, The Source, Vancouver
Design planograms and cross-sell products and services. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Documented support interactions for future reference. Solved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. Explained technical information in clear terms to promote better understanding for non-technical users.
Barista, Tim Hortons, Burnaby
Worked as Barista and cashier at tim hortons, part-time while I began my course in UX design from Google certifications.
Freelance UX Designer, Vancouver
Pursuing UX Design certificate from Google as well as designing applications and websites on Figma. I also designed my own portfolio and converted the design into HTML and CSS website.
Technical Support Adminstrator, Pearson Professional Center, Burnaby
Invigilated candidates while testing and made sure everyone complies with testing procedures. Implemented program-level departmental policies and procedures. Scheduled educational activities and departmental events to drive the mission and values of the institution. Maintained program files, records, databases, and websites to gather research and prepare and submit daily reports.
Admin Assistant, Elite Immigration, New Westminster
Processed legal forms on the immigration portal and proofread all documents in the database. Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors. Generated reports and typed letters in Word and prepared PowerPoint presentations. Maintained company handbook to outline policies and provide insights into company mission and values.